History’s greatest achievements have been made by individuals who excelled only slightly over the masses of other individuals in their respective fields. I am reminded of this when you look at athletes. Most have significant levels of talent. The same is true for the fire service. Most of our personnel have strong predicated skills, abilities and knowledge. So what puts the people excelling in front of the others? Most times that small difference is attitude. Over the years I have had the opportunity to spend time with many different fire departments. The difference was captured by the late Ralph Jackman, Fire Chief in Vergennes, Vermont. In a conversation standing in the apparatus bay of the Vergennes Fire Department he commented that his department did not have the greatest equipment or the fanciest of fire apparatus. In fact he stated the sometimes struggle with the financial end of keeping up. He did quickly point out that that his personnel had passion, desire and the right attitude to serve, which was the critical factor in the success of the organization. He went on to further reiterate the importance of having a positive attitude and what that brings to the formula of success. He stated, “Give me someone who has a good attitude and I can work with them on the other things.”
Certainly aptitude is important to our success in life or the success of an organization. Yet anyone who has been around the fire service for more than a few days knows success or failure is precipitated more by mental attitude than by mere mental capacities. WE have to recognize the true importance of the total equation I.Q. (Intelligence Quotient) + A.Q. (Attitude Quotient) = Success or Failure. We have all witnessed individuals whose I.Q. was extremely high and their performance was low and the opposite of low I.Q and high performance. The difference in each of these formulas is the attitude quotient. There is very little difference in people, but that little difference, attitude, makes a big difference.
So how do we become successful organizations excelling in all aspects? First we must have talented personnel in place. We must foster positive attitudes. This fostering is critical and it is not just the responsibility of the Fire Chief. Sure it may begin there but the critical dimension is within the officers, especially company officers. It is paramount that officers maintain a strong -positive attitude. The true leaders and trainers of today’s fire service are the company officers. In many organizations it is glaringly apparent that the company officers don’t possess the correct attitudes. This is a serious issue because they begin to affect the troops as their leadership is mostly what these individuals see. Just like cancer growing, attitudes spreads very quickly whether it is positive or negative.
Some Individuals would look at a pile of rubble and say “what a mess” while others will look at the same pile and say “what an opportunity”. Which one of these individuals would you want leading the fire department in your community? Most would say the one who has a vision of what that “mess” could be. This is an excellent example of a positive attitude.
With all this said…how is your attitude? Before you answer, what would others say if they had this opportunity to answer? I encourage you to take a true examination here. As an officer, I hope my personnel have excellent minds and outstanding attitudes. But if I have to choose an “either-or” situation, without hesitation I would want their A.Q. (attitude) to be high!
As we embark deep into the millennium and a new decade, changes are sure to occur. The fire service will surely see many of these changes. The place that we need to make changes initially is within ourselves as officers. We must be prepared to meet these new challenges and a new decade with a set of fully charged batteries. The task of change is extremely hard, as we are often times nostalgic. However, we must strive to reach new levels in service through education and training. The first taste of leadership in recruit academies is seen by trainees through the instructors and officers they have. As a young officer one of my mentors told me this little secret, “A true instructor is a leader of the future”. With that I had to ask how? My answer was, “you shape the minds and careers of many firefighters through education. By doing so you are leading the fire service of tomorrow.” It was not until much later that I could truly understood what this great leader was talking about. I have found it to be true that you lead tomorrow’s firefighters through instruction today.
As you drive about your response district today, coming back from an alarm, heading to the firehouse tonight or running errands around your community, take a good look around. Ask your self a simple question; “How well do you know the buildings, structures and occupancies in your response jurisdiction?” Be honest, do you really understand how those “older residential” structures were built and understand how fire travels and impacts your fireground operations?
Leadership and Cultural Safety go hand-in-hand. As does our desire to succeed and progress. There are various perspectives, strategies and of course beliefs and attitudes. Aligning them certainly is the challenge for today’s command and company officer. My good friend 
analogies over my career about the fire service like “You can peal one fire department name off the wall and replace it with another one and it would be the same” and “it is the same circus but with different clowns”. The more I hear this type of talk the more I have come to realize that we got some really big issues at hand that need immediate attention. I have witnessed many events and issues over the years and recently listened to a guest speaker at church talk about recent situations he was in and how his staff reacted. The first thought that came to mind was the fire service. I know that many folks are going to say here is a negative attitude about to come out. Well it just might be but it is reality and we have to face that it is what it is! We have three types of folks in the fire service: Shiners, Whiners and Recliners. So which do you fall into? Let’s take a look at all three and see what we can do to identify their characteristics.
“Success comes from knowing that you did your best to become the best that you are capable of becoming.”
Many of us may have had someone in our career that provided influence, guidance and offered reinforcement, feedback or constructive criticism when needed. You know; that chief or company officer, who seemed to take you under thier wing and watchful eye in the street or at the least, spoke to you in the back of the apparatus bay when everyone else was in the day room. It was that seasoned veteran or senior member who always seemed to have a bigger picture and insights on what was happening both on the fireground as well as in quarters, who shared words of wisdom or nuggets of information that helped in our individual progress, development and growth. Many of the lessons and insights related to me, both as a young firefighter and as I transitioned to an officer have stayed with me to this day. Formal or informal, recognized or unacknowledged; mentors play a very real and important part in the development of a firefighter, company officer and chief officer. The opportunities for mentorship never pass with rank or position. On the contrary, the need magnifies and grows as you transition and move through the ranks and positions of responsibility and authority.
In Doug Cline’s previous posting: Shaping the Future “Creating Leaders in our Youth” Part I he ended the with a question, “So officers are you shaping the fire service’s future?” Here’s his latest installment.
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