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The Courage of a New Leader

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Often in my travels and teaching I am asked by you officers and aspiring officers what it takes to be a good leader or how to become a good leader. I usually respond to that question with a question “What do you think it takes to become a good leader?”
Most respond with the typical answers; knowledgeable, fair, hardworking, etc. Well those are good traits, but let’s dig a little deeper into the meat of leadership and where it begins. Let’s start by replacing leadership confusion with leadership courage. This piece of advice was given to me a long time ago by Chief John R. Leahy Jr. (retired). It took me many years and a few more good mentors to figure out exactly what this truly meant. But I finally got it and it wasn’t all that hard. So let’s focus on replacing leadership confusion with leadership courage.

 

Don’t’ let your fear confuse the Department’s plan
I can remember a time when my efforts were focused on myself and trying to be the best I could be. Many young officers or aspiring officers get caught up in this drama. They believe that the better they become the better they will be as a leader. There is some truth in this statement, but the meat of being a good officer is much more than having numerous certifications and qualities. You must balance these good components with the courage to believe and support the department and its mission. Finding out the hard way that I could possess many good traits and qualities was not the total answer. In fact it was the smallest portion of the equation. After several years of floundering I finally learned that the most important component in being a leader at any level is being on board and supporting the efforts of the organization. So often I see departments with individuals who are constantly rowing against the Fire Chief, trying to go in other directions rather than the pathway set out by this individual as they try to fulfill the mission. Our fear creates conflict in our lives. The fear is of many things, mostly of change.
The business world is a place of constant change. The fire service is part of the business world whether individuals want to believe it or not. I will guarantee that if you look at any department across the world it is run some what like a business. There are budgets, personnel issues, accounts payable and accounts receivable. If that is not a business I am not real sure what else it could be. So with a fire department being a “business” we should expect constant change. If you look across the United States fire departments are faced with stories of mergers, layoffs and restructuring every day. No matter the scale, when these kinds of changes hit the work place, the literal, situational shifts are often not as difficult for individuals to work through as the psychological transitions that accompany the change. As organizational transitions occur they affect people. These are the individuals who have to embrace a new situation and carry out corresponding change. Leaders find themselves in roles of having to sell these changes.

Don’t let Your Confusion Cause You to Miss the Department’s Goals and the Mission
Fire Departments across the United States have Mission Statements and leader philosophies posted throughout the fire stations. But walk in and ask a firefighter, or even better a fire officer, what their mission statement says and I will bet that they can’t tell you, much less live it. As a leader you must follow suit with the philosophies set forth by the fire chief. Generally these goals and philosophies have an end result in mind. However, with our disciplined attention to detail to focus on the mission, the end results all too often fall short of the goals. As a young leader, have the courage to embrace the leadership philosophies. For a while you are guaranteed to receive ridicule and be called a few choice names. However in the long run you will find that you will become well respected for your consistency and diligence by most.
In my last article Dedication and Commitment “The Guts to Do More” I focused on much of this same material as it pertains to training.

Don’t Let Your Confusion Influence Your Obedience
With any successful department comes a strong vision. This vision is generally set forth by the fire chief. As a young or aspiring officer you must embrace that vision. Think about it: if the leader has no idea what the organization is to become, he or she cannot expect the people to know. No vision causes misalignment and confusion among the members of the organization. Not supporting that vision is just as detrimental to the organization and your leadership ability.
Vision is in direct proportion to accomplishment. The more you envision, the more that can be accomplished. I know by now you are saying this is not how it works! Well, I used to think that as well. I used to see my vision instead of the department’s vision. End result was a catastrophic failure personally and a drag line slowing the organization down.
Have the courage to obey leadership and the mission. These folks are probably not as stupid as you want to believe. There are many factors that play into the formula that you may not be privileged to know or even understand. Again fighting, questioning or rowing against the forward progression can result in a delayed or failed mission.
If you are beginning to see the light as a young or aspiring officer or you are an officer who is trying desperately to mentor a young counterpart, you may be asking your- self , “What do I do now?” Well it is as simple as 1, 2, 3.
1. Refocus on the department and the mission – Begin by putting the department first. As you do this and the success of the department occurs you will see that your success increases proportionally. By being diligently focused on being a team player in leadership you will see that you will develop good qualities and traits. Most of all you will gain respect as you have the whole at heart rather than you as an individual.

2. Release a Gift – Each individual has a gift to give. It is the desire to share that gift that doesn’t always exist. Start thinking of the department more than yourself. By devoting your talents to the department and others you will reap the rewards. Ask not what the department can do for you, but what you can do for the department is a good philosophy to follow.

3. Reach out to everyone – Your ability to help others supports the true mission of the fire service To Protect and Serve.

By taking responsibility for your actions and taking some of the heat off of the team, the department will be able to excel to great level. Most important you are part of the solution, not part of the problem that leads to failure.

Bridging the gap to Tomorrows Fire Service

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The 82nd Leadership Conference of the Southeastern Association of Fire Chiefs is this week in Louisville, Kentucky. What an outstanding opportunity for fire service leaders to gather and network. The company Officer’s own Christopher Naum is one of the presenters at this conference. I know budgets have everyone pinned down and travel for conferences have been reduced significantly. That leads me to the focus of this piece…”Bridging the gap to Tomorrows Fire Service”. The SEAFC will be streaming several programs live from the conference as we believe that education is paramount in the development of future leaders and our fire service nation.

Many people view training from a traditional style of delivery, well those times have changed and our culture demands we find new ways of educating our personnel. Often time’s organizations and individuals are criticized when they try to stand up and do something different or new, often times getting slapped right back down. In outstanding organizations, people try things that have never been tried or done before. These actions are often uncomfortable, may not work or may be the wave of the future. It is important that they engage in these behaviors and do so in an environment that supports their efforts. The organization encourages risk and allows for failure. Conceive, believe, Achieve is the message here.

So SEAFC is no different than any other organization. They are making their first attempt at changing the way we serve the fire service educationally with live feeds for several of the programs at the conference. Below is the schedule and description for use:

Opening ceremonies: Thursday June 24, 2010 4:30pm – 6:00pm

Key Note: Transforming the Culture of Fire Department Organizations
Kelvin Cochran, Fire Chief City of Atlanta, Former United States Fire Administrator
Shreveport, Louisiana native Kelvin J. Cochran, as a five-year-old boy, was spellbound by Shreveport Firefighters fighting a fire across the street from his house and dreamed that one day he would be a firefighter.

A proud student of Caddo Parish Schools, he graduated from Woodlawn High School (1978). Other education includes: the U.S. Fire Administration National Fire Academy, Wiley College, where he received a Bachelor’s Degree in Organizational Management (1999). He holds a Master’s Degree in Industrial/Organizational Psychology from Louisiana Tech University (2004).

His employment with the Shreveport Fire Department began in 1981 as a firefighter. He was then promoted to Fire Training Officer and served in this capacity from 1985 – 1990, when he gained promotion to Assistant Chief Training Officer. His service in this position concluded when he was appointed Fire Chief of the Shreveport Fire Department on August 26, 1999. On January 2, 2008 he was appointed fire chief of the City of Atlanta Fire Rescue Department. On August 17, 2009 he was appointed as the United States Fire Administrator. Effective June 19, 2010 he has been re-appointed as fire chief of the City of Atlanta Fire Rescue Department.

International Association of Fire Chiefs: Former First Vice President-IAFC 2007, Second Vice President-IAFC 2006; Past Chairman of the Metropolitan Fire Chiefs Section; Southeastern Division IAFC; Safety, Health and Survival Section; Georgia Fire Chiefs Association, Metro Atlanta Fire Chiefs Association; Member of the Board of Visitors, National Fire Academy. Authored two chapters for Jones and Bartlett Publishers, Chief Fire Officers Desk Reference: Chapter 1-Leadership and Management and Chapter 25-The Fire Chief of the Future

Jeff Lindsey: Friday June 25, 2010 2:30pm – 4:00pm

Bridging the Gap: Leading the Generations

The Baby Boomers, Generation X, and now Generation Y. Who are those people? What values do they have? Join Dr. Lindsey as he discusses what makes each generation different. Learn the various values of each of the different generations. Identify what we, as leaders in the safety world have to do to make our work environment adaptable for each of the generations. Before you leave this session see why being a cusp may not be all that bad.

Bio for Jeffrey Lindsey, Ph.D., EMT-P, CHS IV, EFO, CFO

Dr. Lindsey is the Chief Learning Officer for Health Safety Institute. He is also an adjunct Assistant Professor in Emergency Health Services at The George Washington University and St Petersburg College. He retired from the fire service as the Fire Chief for Estero Fire Rescue in Estero, Florida. Additionally, he is an author for Brady Publishing.

He is an experienced leader, educator, lecturer, author, and consultant in emergency services. Dr. Lindsey earned his doctorate and master’s degree in Curriculum and Instruction from USF. He holds a bachelor’s degree in Fire and Safety Engineering from the University of Cincinnati, and an associate in paramedic from Harrisburg Area Community College. He also has earned his Chief Fire Officer and Executive Fire Officer designation.

Dr. Lindsey has over twenty-nine years of diverse experience in the emergency services industry. He is an associate member of the Prehospital Research Forum. He serves as an Advisory Council member for the National EMS Advisory Council and the past member of the State of Florida EMS Advisory Council, and a representative to the Fire and Emergency Services Higher Education EMS degree committee

Richard Gassaway: June 26, 2010 8:00am – 9:30 am

Emergency Scene Situation Awareness and Decision Making

Firefighters can live or die based on the decisions made on emergency scenes. One of the key components of effective decision making is developing and maintaining strong situation awareness in environments that are high-stress, high-risk and high-consequence. The focus of this program is to improve your situation awareness and decision making.

In 2007 and 2008, the National Firefighter Near-Miss Reporting System annual report identified situation awareness as the leading factor contributing to firefighter near-miss events. Supporting this finding was a study completed by the International Association of Firefighters on firefighter injuries and fatalities that cited issues with situation awareness is a leading cause. Firefighter fatality reports issued by the National Institute of Occupational Safety and Health frequently implicate issues with situation awareness to the casualty incident. Ok… we get it! Situation awareness is a big deal. Now that you know it, what can you do to improve it? The focus of this program is to help you become a better decision maker. We will explore and discuss:

This program is based on scientific research conducted by the presenter over a five-year period in the process of completing his doctoral dissertation on the topic of “Fireground Command Decision Making: Understanding the Barriers that Challenge a Commander’s Situation Awareness.” This is not a strategy and tactics class. The findings presented in this program are based on the presenter’s 30 years experience in emergency services, supported by his research involving expert-level incident commanders.

Because this program is the presentation of the findings of original research, the participants are going to receive information they’ve never previously been exposed to about the challenges faced by decision makers at emergency scenes.

Richard B. Gasaway has served as a fire chief for 22 years. He earned a Doctor of Philosophy degree in Leadership and has authored more than 80 journal articles, books and book chapters on leadership and command topics.

http://web.me.com/doncottam/Test_Stream/Fire_Chiefs.html

Time Management and Effective Fire Companies

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All firefighters realize and understand the importance of time when it comes to responding to an emergency incident. Time is recognized as one limited resource that must be maximized in every aspect. A difference in seconds may mean the difference between a fires being confined to the point of origin verses a fully engulfed room or a person being clinically dead verses biologically dead. Time is critical in every case.
But how do we, as company officers, view and utilize time between emergencies? It is common that most fire companies spend less than 10% of their time responding to and mitigating emergencies. The remaining 90% should be spent preparing and engaged in accomplishing the department’s mission.
Time management should be a consideration in the life of the fire department company officer. Failure to maximize available time available impacts the overall effectiveness of the company. It is critical that time management be a part of the predicated skills of a company officer. The more efficient your time management is the more you can focus on the effectiveness. It is the goal of this article to give the company officer, a place to start, regardless of the condition of the organization you are involved with. This starting point will give you guidance to implement a plan for yourself and the individuals of your company. This will enable the entire company to become a more effective unit and be utilized to its fullest potential.
There was a time in the history of the fire service that all we did was sit and wait for the alarm to sound and then we would race to the fire. The outcomes of these fires were never questioned. The integrity of the department was unquestionable. Well, times have changed and changed drastically. Citizens expect much more from their fire departments and they should receive it. In the economically challenged times we are faced with today, we are expected to accomplish more than ever before.
The first thing you must do as a company officer, if you are to effectively manage your time and utilize the company effectively, is to look at the framework in which your company operates. Ask yourself “Does the company have goals, objectives and action plans?” When you evaluate your answer ask, “Are these goals, objectives and action plans designed for the companies and personnel assigned to my station?” When you answer both questions, then ask the final question. “Do I have goals, objectives and action plans?” Obviously the key word in all three of these questions is PLAN. Without planning, no fire company will ever be cohesive, well-trained, productive unit we all strive for.
Planning is a continuous function that reaches well into the future. Planning creates the Global Positioning System (GPS) road map for the accomplishment of certain goals within a given time frame.

Are You Prepared to PREVENT a Line of Duty Death?

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MemorialPower is the ability to command or apply force.

Authority is the right to command and expend resources.

A leader is one who can generate effective individual and group action to accomplish agency goals.

The fire service is a dynamic profession that is richly steeped in tradition, noble in deeds and calling. We know the fire service to be constant – yet ever changing in today’s society. We have built this profession upon man and machinery in opposition with an uncontrolled force known as fire. The last fifteen years has shown a shift from traditional fire service missions to encompass a wide scope of service deliveries that is ever expanding. We are challenged daily on the way we do business.
These changes have affected not only the fire service as a whole but also each level
within. The importance of competencies for fire officers in skills, knowledge and training is of the essence in today’s fire service. Fire officer cultural and attitudinal changes are the crucial links that will ultimately determine the future of our business.
Each year the American fire service experiences an average of over 100 line of duty deaths each year. Further we know that the amount of working fires are down approximately 66% of what they were in the mid 1970’s. So what is the score card saying? Why do we continue to know the causes of line of duty deaths and do nothing to change? Summed up it is nothing more than attitudes. We need to change our attitudes. There is no where in the corporate world that you could come in and give an annual report that stated we had a good year, we only lost 100 employees that you would not be escorted out the door before you could get your personal items in a box. Ron Siarnicki of the national Fallen Fire Fighters Foundation (NFFF) made this statement in one of there program. Guess what…HE IS CORRECT! Why do we as leaders in this business continue to allow these issues to occur? Why do we continue to deem it an honor to die in the line of duty? Why are we so resistant to change? We call it tradition! Well as a fire chief and a fire service member I have to say, “GET OVER OLD and BAD TRADITIONS, START A SAFE NEW ONE!” Ok, if I stepped on some toes here, GOOD, they probably needed it. We cannot afford to continue allowing the same mistakes over and over again to occur. At some point we have to start saying it is not acceptable to have injuries and Line of Duty Deaths (LODD). We must change this culture and the time is now and it starts with YOU!
A few years ago I was shuttled to the airport following the New York Chief’s Conference in Lake George, New York. I was able to spend that time talking with a Bulgarian student who was asking many questions about the culture of the fire service. I asked me how many people get hurt or are killed doing this job as he had seen T-Shirts this week about this. I was ashamed to say we kill usually more than 100 firefighters a year. He then asked why. Boy did this hit home! We know why and how firefighters die in the line of duty but what are we doing to prevent them? In 2005we had  eighty seven (87)line of duty deaths. My question is just how many of these could have been prevented? One area that we know we can control the environment and have good chances of not having a line of duty death is training. But in 2005 we had 10 line of duty deaths in training. This equates to 10% of the total line of duty deaths for that year. Secondly responding to and returning from alarms accounted for 26 line of duty deaths or 59%. Deaths in crashes continue to account for a significant portion of the annual fatalities. How many of these could have been prevented? How many were not wearing their seat belts? How many was speed a contributing factor? To answer the last two questions is far too many. This can be corrected with an attitude adjustment.

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Let’s look at how we can reduce these numbers. We need to first address our culture and make attitude changes. These changes need to be at all levels. We can begin this change today without problems by changing the thought process as new firefighters enter the academies across the United States. We can further push with the existing firefighters. We have to hit the dinosaurs hard because they take the new recruits freshly in the field and create dinosaur eggs that then develop into dinosaurs themselves. The year 2009 we saw a reduction in the line of duty deaths to below 100 again. Are we lucky or are we truly focusing on what the issues are. Thus the culture revolves in a vicious cycle. Ok there is the start but what do we do to impact the fire service?
We need to develop and require Comprehensive Health and Wellness Programs. These programs need to include physical conditioning, medical evaluations, and mental conditioning. With more and more firefighters perishing due to heart attacks and strokes (44 in 2005) we need to make sure that we are in the physical condition to do this job. I further think that the statistics are some what skewed. When we see LODDs of fire service personnel 65 years old or older who die after responses who did not engage in suppression activities it is being question as to where or not these individuals would have had a heart attack even if they were not on scene within that 24 hours. How many departments are providing and requiring comprehensive medical evaluations (NFPA 1582) for all of their members? If you are not, you need to look for a way to make this happen. So many times I hear of how certain medical evaluations have found members of the fire service with health issues they never knew existed. These physicals need to be annually. I recently was running a portion of our physical conditioning program which was a job performance physical agility test. I found one of our more experience personnel to be hypertensive (elevated blood pressure). I refused to let him test and sent him for medical evaluation. Guess what…he is alive today and has begun taking on life style changes and has medication to assist in controlling this issue. He had no symptoms of this condition and was at the potential levels for major problems. Simply as your grandmother would say, “an ounce of prevention is worth a pound of cure.”
Further we need to evaluate and support physical conditioning (NFPA 1583). These need to set personal goals as each individual is different, department goals and standards as to show everyone who performs must be able to perform at a set level.

 Lastly, we must have qualitative and quantitative testing of physical conditioning. Not as punishment but as a teaching tool. How many of your members can tell you exactly how long an SCBA will last when they are working at full capacity. As command officers this is important information as we work on scenes and strive to complete accountability of our personnel. More importantly it will keep our personnel safer.
We know this is one of the most stressful jobs anywhere you could travel. So just how well do we condition our folks mentally. Have you ever heard “suck it up it’s your job?” Sitting and talking with some professionals from an FDNY Engine Company they talked about and exhibited significant signs of Critical Incident Stress. This, I am sure, is compounded several times over from the events that affect the lives of these firefighters, but hey lets face facts here. These brothers are hurting and hurting bad. But have we addressed any of this, how about there families? I bet they are hurting too! So what do we do to help this problem? We must provide good Critical Incident Stress (CIS) education and coping techniques not only to the firefighters but also for their families. I know that I have done multiple programs on the east coast about this same issue, addressing firefighters and families together both the firehouse family and our true families all at the table together. This program is titled “Hearts and Sirens” and it explores CIS as it affects both the emergency services working and the family we leave at home when duty calls. My wife tells here heart felt stories of the situations she has had to live through and what helped. Basically we provide education, coping techniques and skills to deal with CIS for families. Let’s face it tough guys, even the hard core folks, struggle with all we face in this job at some point. As they face repetitive issues it becomes cumulative and eventually the levels will build up to the eruption point. This can be prevented and enhance our quality of life with just a little education and swallowing of pride on our part. Face it we are not super human, as much as we wish we were.
Training is the paramount. We must continue to enhance our training in every aspect. This includes going back to the basics. We often see in NIOSH reports where basic and routine components of our job are not performed or are contributing factors to LODD and injuries. So why can’t we do the basics? We have the mentality of hey I been there done that, I don’t need to do that anymore, I have got that down. Ok are you sure? If so show me! If you got it should not be hard or lengthy. Next we need to focus on realism. What are we truly going to face. I deal with the mentality of that wouldn’t happen to us or that’s the big city stuff it’s not going to happen here. Well, last time I checked fire did not discriminate. It does matter who you are or where you are from. Reality check… who would have thought that an aircraft with terrorists on board would crash in rural Pennsylvania. That should prove this point with enough said. We must train hard, train realistically and train often. By doing this we stoke our tool boxes with the right tools for the job.
As we train we as leaders and trainers must make every effort to pull out the stops. We must not accept or condone any type of training environment or attitude that compromises the safety of any firefighter. We must cease pushing the envelope with cowboy tactics that only prove that you can show boat. If this is you I have a message…Your Dangerous and you need to change. We do not need to hurt or kill firefighters to have good quality training. In fact good quality training starts with no injuries and especially no deaths. In research of training line of duty deaths almost every incident could have been prevented.
In closing we must have to courage to say NO and the courage to be safe. It often is not a popular personality folks want to see, but again is it worth dieing for…Most times not! Come on folks, let’s face it, we are not doing everything correct here. We need to change and we need to change NOW!!! Do your self, your firefighters and their families a favor. Help prevent a line of duty death, change the attitudes and culture in your departments and have the courage to be safe! The families at home depend on you to be a leader and an officer. If you are not willing to do as much as possible to help with the change of the culture, do the fire service a favor, RETIRE or QUIT or RESIGN BEING AN OFFICER because you are part of the problem not part of the solution. Help us support the National Fallen Firefighters Foundation and the fire service quest of “EVERYONE GOES HOME”.

10 Leadership Lessons

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USFAA wise person once said, “It’s not life that’s important, but those you meet along the way that make the difference.” Many people have taught me many valuable, unforgettable leadership lessons. Here are ten I’d like to share with you.

 

1. Be Cautious of Labels. Labels you place on people may define your relationship to them and bound their potential. Therefore, be cautious of a leader who callously says, “Hey, he’s just a firefighter.” Likewise, don’t tolerate the O-1, who says, “I can’t do that, I’m just a lieutenant or captain.”

 

2. Everyone Deserves Respect. We often do not respect others and even hang labels on them.  Remember the old adage do unto others as you would have them do unto you.

 

3. Courtesy Makes a Difference. Be courteous to all around you, regardless of rank or position. Fire Department customs, as well as common courtesies, help bond a team. When your daily words to an individual will turn from a perfunctory “hello” to a heartfelt greeting, their demeanor and personality will outwardly be changed.

 

4. Take Time to Know Your People. Life in the fire service is hectic, but that’s no excuse for not knowing the people you work for and with. For years a hero walked among us at the station and we never knew it. Who are the heroes that walk in your midst?

 

5. Anyone Can Be a Hero. Don’t sell your people short, for any one of them may be the hero who rises to the occasion when duty calls. On the other hand, it’s easy to turn to your proven performers when the chips are down, but don’t ignore the rest of the team. Today’s rookie could and should be tomorrow’s superstar.

 

6. Leaders Should Be Humble. Most modern day heroes and some leaders are anything but humble, especially if you calibrate your “hero meter” on today’s athletic fields. End zone celebrations and self-aggrandizement are what we’ve come to expect from sports greats. A real hero will be too busy working to celebrate his past heroics. Leaders would be well-served to do the same.

 

7. Life Won’t Always Hand You What You Think You Deserve. We in the fire service work hard and, dang it, we deserve recognition, right? However, sometimes you just have to persevere, even when accolades don’t come your way. Perhaps you weren’t nominated for officer or firefighter of the year as you thought you should – don’t let that stop you.

 

8. Don’t pursue glory; pursue excellence. No job is beneath a Leader. If a Medal of Honor winner could clean latrines and smile, is there a job beneath your dignity? Think about it.

 

 

9. Pursue Excellence. No matter what task life hands you, do it well. Dr. Martin

Luther King said, “If life makes you a street sweeper, be the best street sweeper you can be.”

 

10. Life is a Leadership Laboratory. All too often we look to some school or certification class to teach us about leadership when, in fact, life is a leadership laboratory. Those you meet every day will teach you enduring lessons if you just take time to stop, look and listen.

Operational Excellence

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1-18-2009 2-13-42 PM

Regardless of your rank, or time in grade, the length of time in your organization, the size and structure of your department or your daily demands and challenges; leadership, mentoring, contributing, setting the example, being at your very best individually or collectively as part of a team, a company or a department is essential and pivotal- Think about it…..

  • Find your Energy
  • Explore your Strengths
  • Discover you Passion
  • Expand your Perspective
  • Understand your Beliefs §
  • Choose your Attitude
  • Align your Behaviors
  • Challenge your Perception
  • Define your Success
  • Live your Value
  • State your Mission
  • Proclaim your Purpose

It’s not the uniform, rank or helmet color that defines a person; it’s what you do that defines who you are.

  • We must have the fortitude and courage to be both safety conscious and measured in the performance of our sworn duties while maintaining the appropriate balance of risk and bravery.
  • The demands and requirements of modern firefighting will continue to require the placement of personnel within situations and buildings that carry risk, uncertainty and inherent danger.
  • How and what you do, accept or disregard reflects highly upon you, as does your training and level of skills.
  • What defines you; as a firefighter, an officer, commander or instructor?
  • Where and how do you fit in?

Deployment Capabilities, The Company and The Officer

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4-19-2010 12-31-29 PMDeployment  Capabilities Rest Squarely in the Hands of Our Response Companies & Officers

  • Capabilities
  • Training
  • Proficiencies
  • Skills
  • Experience
  • Resources
  • Procedures
  • Organization
  • Degree of Depth
  • Profiles
  • Fortitude
  • Duty
  • Accountability

What are your thoughts on the relationships shared between Deployment Capabilities and the responsibilities that rest squarely in the hands of Company Officers? What about crew resource management?

How does the effectiveness of the company and its personnel composition and skill sets influence or affect the company officer in carrying out their duties and responsibility in the street? Share your thoughts with your personnel today or this evening.

Company Officers are Instructors and True Leaders

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DSC00396As we embark deep into the millennium and a new decade, changes are sure to occur. The fire service will surely see many of these changes. The place that we need to make changes initially is within ourselves as officers. We must be prepared to meet these new challenges and a new decade with a set of fully charged batteries. The task of change is extremely hard, as we are often times nostalgic. However, we must strive to reach new levels in service through education and training. The first taste of leadership in recruit academies is seen by trainees through the instructors and officers they have. As a young officer one of my mentors told me this little secret, “A true instructor is a leader of the future”. With that I had to ask how? My answer was, “you shape the minds and careers of many firefighters through education. By doing so you are leading the fire service of tomorrow.” It was not until much later that I could truly understood what this great leader was talking about. I have found it to be true that you lead tomorrow’s firefighters through instruction today.

An officer / instructor profile needs to encompass several areas to be able to meet these challenges and changes that we will face. First, we must find new motivation. Motivation that exceeds all levels previous. We must bring newfound excitement to the instructional programs we deliver. The excitement level that comes with the officer carries over and motivates the student to the same level or higher. We as instructors must enter the education setting that instruction is to take place with a true teaching attitude not one of just doing the minimum. Officers need to develop the right attitude about instructing. Attitude starts with evaluating whether you are meeting the mission statement of the fire service and your department through the training that you are performing. Secondly, you must evaluate whether your training is realistic. That is, realistic for your operations and equipment. Higher levels of training are great and have their place, but are we meeting the needs of the departments we serve. If not, we need to reevaluate what and how we are teaching. We must find new ways to deliver quality training in a society where budgets are being slashed to below acceptable levels. This will require you as the officer / instructor to be innovative if you are faced with a substandard budget. There are many resources that are available to a department and an officer if we just look for and cease the opportunities that are available. One opportunity that is not utilized by the fire service to the level that it could be is the National Fire Academy and the Learning Resource Center located there. The quality of education provided by the Fire Academy provides for one of the ultimate learning experiences you could encounter. Finally is your training current or out dated. I know that this is a big argument in every department. “We have done it this way for 30 years”, that is well and good. However, is there a more current, more progressive or better way?

The officer / instructor for this millennium is a three-part process that starts with the instructor as I have shown above. It does have two other key components, such as leaders and students. Leaders must take a more proactive role rather than the typical reactive role. Change is easier when affected from the top down rather than from the bottom up. As a leader of a department you must ask yourself several questions; Are we prepared for the changes of tomorrow? Are we currently meeting our training needs? Are we ready for what we are destined to face in the near future? Are we, as a group, willing to change to meet these new demands?

These are some key questions that not only leaders must ask of themselves, but each department and its members must also do this. Remember talk is cheap and your actions will speak louder than words. These actions may be the spark that starts or revitalizes motivation in the organization.

The students also play an interracial part in the training process. A student today must recognize that changes are imminent and concur. This starts with the willingness of a student to be motivated to new levels by their officers, their peers and by themselves. Motivation is the starting point for change. This motivation should bring new or revived energy. This new energy should be focused towards learning new ideas, concepts and techniques. This will require the student to explore new realms of the fire service and the knowledge that is directly associated. Exploration often times means traveling to different areas of the state, region or nation to find new information and ideas. Large symposiums and conferences like FDIC,
FIREHOUSE Expo and others are excellent examples of this travel where you can meet and learn from individuals worldwide. Travel can occur and you never leave the station. When fire journals arrive, do more than just look at the pictures. The availability of information on the World Wide Web is only a simple search away. Read and study how different departments handle responses and situations. Read the articles for more than just leisure reading. Once in these setting you must be willing as a student to explore new ideas. We often forget as instructors that we are also students. Each time you teach, you should be learning. All of these concepts are important, but without discipline to recognize and participate, change will not occur.

As officer / instructors you have an obligation to provide quality education. The future of the fire service depends on the utilization of our talents as educators. You see, the attributes of good instructors coincide very closely with good leaders. Company officers are the true leaders of the fire service.

Knowledge is power, share it!

Sixty Seconds for a Three Sixty

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11-8-2008 9-26-52 AMLeadership and Cultural Safety go hand-in-hand. As does our desire to succeed and progress. There are various perspectives, strategies and of course beliefs and attitudes. Aligning them certainly is the challenge for today’s command and company officer.  My good friend Brian O’Malley a motivational speaker, provided a three-sixty (360) review to a recent strategic alignment meeting I participated in.

As I looked at the words and phrased statements, it became obvious that these thirty-six words aligned compactly within twelve lines provide a distinct three hundred and sixty degree perspective on much of what each of us should strive for; each day, on each shift, and at every call. These are demanding times that accellerate a variety of emotions, uncertaintly and at times of personal discovery. Regardless of your rank or time in grade, the length of time in your organization, the size and structure of your department or the level of your daily demands and challenges; leadership, mentoring, contributing, setting the example, being at your very best individually or collectively as part of a team, a company or a department is essential and pivotal-Think about it…..

Find your Energy
Explore your Strengths
Discover you Passion
Expand your Perspective
Understand your Beliefs
Choose your Attitude
Align your Behaviors
Challenge your Perception
Define your Success
Live your Value
State your Mission
Proclaim your Purpose

Take the time to look at this video HERE, take the time to Celebrate What’s Right…..

Credentialing and Qualifications Resources

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National_Fire_AcademyThe recent insights related to fire officer credentialing and qualifications gave way to some questions posed on resources, opportunities and guidance. In both the posting and the links there are a number of avenues for further research and exploration. With obvious reason start by looking at the offerings and requirements established within your home state fire training system. If an officer or chief within your own organization can’t provide you with the desired information contact a larger fire department or agency that may be within the region.

Here’s a (non-inclusive) list of resources and links that should support your quest for additional information on fire officer credentialing, qualifications and training and the related elements within this broad based area;

• Fire and Emergency Services Higher Education (FESHE) Program, HERE
• Interoperability for Professional Development: The National Professional Development Model and Matrix, HERE
• FESHE Program/Professional Development Committees and Business Model, HERE
• NFA, Executive Fire Officer Program, HERE
• National Fire Academy-NFA, HERE
• NFA Online courses, HERE
• Emergency Management Institute-EMI, HERE
• International Society of Fire Service Instructors-ISFSI, HERE
• ProBoard Fire Service Professional Qualifications System, HERE
• ProBoard Accredited Agencies, HERE
• The International Fire Service Accreditation Congress (IFSAC), HERE
• National Fire Protection Association-NFPA, Codes and Standards, HERE
• IFSTA, e-Learning Programs, HERE
• FEMA’s Independent Study Program offers courses, HERE
• Commission on Professional Credentialing (CPC) HERE
• The Chief Fire Officer (CFO) Designation Program HERE
• The Chief Medical Officer (CMO) Designation Program, HERE
• The Fire Officer (FO) Designation Program, HERE
• Society of Fire Protection Engineers-SFPE, HERE
• Certified Emergency Manager. HERE
• Institution of Fire Engineers, HERE
• Institution of Fire Engineers USA Branch, HERE

Shiners, Whiners and Recliners

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     I have heard a lot of Picture3analogies over my career about the fire service like “You can peal one fire department name off the wall and replace it with another one and it would be the same” and “it is the same circus but with different clowns”. The more I hear this type of talk the more I have come to realize that we got some really big issues at hand that need immediate attention. I have witnessed many events and issues over the years and recently listened to a guest speaker at church talk about recent situations he was in and how his staff reacted. The first thought that came to mind was the fire service. I know that many folks are going to say here is a negative attitude about to come out. Well it just might be but it is reality and we have to face that it is what it is! We have three types of folks in the fire service: Shiners, Whiners and Recliners. So which do you fall into? Let’s take a look at all three and see what we can do to identify their characteristics.
      This group known as the shiners in the fire service is the backbone of keeping the fire service moving and getting the work accomplished. These individuals work tirelessly in efforts to make the fire service more professional, safer ad better educated. They work to improve the safety of the community and give of themselves wholly. So why do Shiners get criticized so much. I recently had a department’s Deputy Chief tell me, “the more we do, the more they are going to expect and that will keep us having to do more, we need to coast for a while. We need to slow some of these folks down so we are not expected to do as much.”
     The “Shiners” are self motivated and they are always looking to make the system better. They are team players and truly care about the fire service. This group of personnel is usually only a hand full in your department. This is not always the case as I have witnessed departments that the majority of the personnel were shiners.
      Shiners are driven to find better ways to do their jobs. Even though a firefighter may have pried open a door on a search and rescue assignment, he may spend his time off thinking of a better or faster way of accomplishing the same task. That firefighter may spend time at construction sites or outside training to find out what works and what doesn’t. The whiners would complain that they had to work too hard, they didn’t have enough help, didn’t have the newest piece of equipment and not enough training. However if they had all they were complaining about it would be something else. These individuals are never satisfied and they try to bring everyone else down to be in their misery. The recliners would do just that, they would be hanging back doing nothing and telling everyone just how much they have done.
     Time and success are very important to the shiner. Shiners are never content with the status quo and tend to be highly organized. To the average person, a shiner’s desire to have things in such an orderly fashion and in control could be considered “obsessive-compulsive.” Shiners also tend to be easily bored, which makes them more inclined to find trouble or become productive. Shiners are always trying new ideas, techniques and looking for a better way. Not embracing mediocrity, they believe if it is not broke lets break it, let’s find a better way.
     Whiners would do just that whine that they are always tied up and they are too busy. They have a tendency to always be complaining and not working. The down grade new ideas and believe status quo is good. It has worked for the last twenty years so why do we need to go changing. The whiners like being bored; it gives them something to whine about.
     The recliners believe success is measured in how much time they can be reclined in the lazy boys resting. Recently I have heard firefighters and officers with the mentality that we are here to run calls and fight fires not all this other busy work crap. The public demands us to be in the stations so they know we are ready to respond. Well from the typical position of feet propped up and head laid back position that is what they see. Unfortunately they never make it out of the station to see that the public and the job demands more.
     Shiners, whiners and recliners, all firefighters don’t tend to be loners; they seek out group activities on the job and off the job. It has been said that birds of a feather flock together. Firefighters work and live in a group environment. From their very first day walking into a fire station, recruits learn that the fire service functions in a team environment. Firefighters train in groups, work in groups, live in groups and eat in groups. This close interaction favors people who are trusting, cooperative, dependable and determined. Because firefighters share so much of their lives with each other, they generally will build team values, foster increased team cohesion, and identify each member’s strength and weakness.
      However, some firefighter personality traits may conflict with the team environment. The fire service is generally looking for people who are assertive, upbeat and talkative. Each of these traits can be of benefit to the group, but they also can be a liability to the team. So the shiners are carrying the recliners why the whiners are complaining about the entire situation.
       In an interesting look at how firefighters work together, a study on work injury frequency and duration found that when firefighters cooperated in groups, injury rates were lower than when firefighters didn’t interact with each other. Firefighters who are reluctant to interact with other firefighters may in fact be reluctant to ask for help when they’re in trouble, possibly leaving them at risk of injury. So we can see that the shiners who most likely are always training and learning are our lowest risk to injuries. The whiners are complaining about something and most likely get out of doing it to speed the operation up and the recliners, well they are the ones who end up injured since they have not trained or worked much with the other groups. Heck it is tough getting up out of the recliner and doing something.
      During my 29 years in the fire service, seldom have I witnessed a shiner give up on a task. Shiners will work at all cost to complete a task or assignment, sometimes placing them self at risk for the betterment of the task. A whiner may complete a task but it usually takes double the time as they have to complain about it for one length and then after realizing they are being forced to do the work get it accomplished…whining the entire time about it. The recliners well it may or may not get done and most times it is the shiners who pick up their slack and get it completed for them.
     Failure isn’t in the Shiner’s vocabulary, so when Shiners are faced with a failed mission, they tend to take it very personally. Some administrators may think that a mission was a success without realizing that the shiner may have viewed the mission in a different light. Sometimes the fire chief’s viewpoint and the shiner’s viewpoint aren’t the same, resulting in conflict. The whiner’s failure is in the forefront of their vocabulary as they will be quick to tell you that this will not work and embrace failure. They then blame it on someone else saying that it was stupid to begin with and they knew it would not work from the start. The recliner’s view on this is well…if we sit around long enough someone else will do it or it will go away and we won’t have to deal with it. Problem is…they are correct, a shiner will pick it up of the mission dies due to lack of interest.
      Firefighting isn’t just a job to the shiner; it’s who they are. Shiners strongly identify with the job, as evidenced by the off-duty clothing, homes and vehicles of many. They’re highly dedicated people who love nothing better than a bigger and better challenge. On the flip side, a shiner who loses his or her job because of layoffs, early retirement, disability retirement or regular retirement will lose this identity, which can be personally devastating. Whiners do what they do best they whine but they are in the same boat here as the shiners if they would lose his or her job because of layoffs, early retirement, disability retirement or regular retirement will lose this identity, which can be personally devastating. Why because they like the sense of belonging to have something to whine about. They have to start all over again in some cases. Most whiners are whiners in all aspects of their life so they will transition easier than the shiner. Recliners will embrace this because they get to do more of what they like.
     Another common denominator in many shiners’ personalities is the burning desire to help people. Shiners enjoy helping out people in need. Firefighters are people who will place their own lives in jeopardy in order to save a life. They enter the fire service knowing that the fire service is a high-risk occupation and that they will place their own lives on the line for others. The whiners hold the same desire at a lesser level but like the fact they get to whine about having to do something. The recliners got into this because of the ability to hang out, do nothing and be involved. Shiners in their off-duty time have a tendency for volunteering with local civic groups or raise money for Muscular Dystrophy Association in an effort to help others. You rarely see a whiner or recliner involved in an event like this unless there is something in it for them personally.
     Well what I have described is the shiners, whiners and recliners theory. I know that this is a different piece under leadership, not politically correct and made a bunch of folks mad, but it has value. The value is these are the types of people you are forced to manage and deal with on a daily basis. My advice is to keep the shiners motivated, give the whiners plenty to whine about and the recliners move them to the busiest station where they can’t recline or just get rid of them, they are dead weight.

Four Competencies of Leadership

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07Being a leader does not mean you have to be the Chief Brunacini in your fire department. In fact trying to be some type of leader you are not can get you into deep trouble. It is important to develop your own styles and type. In the 1980’s Dr. Warren Bennis of the University of California conducted a 5 year research study that look specifically at various styles of effective leaders. It is interesting to see that the results found that although each leader had his or her distinctive leadership style, they all shared four leadership competencies. These have been identified as the keys to successful leadership and Dr. Bennis identified them as: Management of Attention, Management of meaning, Management of Trust, Management of Self.
Management of Attention – This component is described as the ability to draw others to themselves through an intense focus of attention. Individuals who possess this ability have routinely been able to get others to enroll in their own visions. This has even been to the point that they have adopted the vision as their own. Leaders always keep their intentions in clear evidence.
Management of Meaning – This is the ability to communicate visions, dreams, and ideas effectively to others. These leaders do more than use words they use their entire person to communicate this message. These leaders know talk is cheap and that actions and appearances are the effective ways to communicate.
Management of Trust – This is an essential aspect of leadership. This section is about constancy and focus. I am sure you have heard individuals say “you know where they are coming from and what they stand for”. If you want to be a successful leader, your people have to trust you in order to follow you. They want a leader they can count on, even if they disagree with them rather than one they agree with but changes position constantly.
Management of Self – This is the ability to know one’s own skills and limitations and to get the most out of them. If you don’t have this trait you can do more harm than good. Leaders concentrate on positive goals and do not focus on risks. Here you must reject the idea of failure. Here you need to be able to display total confidence and not worry about mistakes.
     These leadership skills can be learned and used as company officers. Leadership, more than anything else, is a role the Company Officer must effectively fill. Often what we are seeing in today’s society is the “GAP”. That GAP is that the company officer is failing to assume this role and it is critical in the operations and safety of today’s fire service.

Leadership Suicide; “Failure to Focus on the Future”

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SC

Leadership Suicide; “Failure to Focus on the Future”

I hear this phrase from fire officers across the United States, “You just can’t find good people today. They just aren’t like we were at their age.” So what does this mean? Some may say that the future isn’t too bright looking at the current generation. Others may say, “What is wrong with us?” I say if you asked the officers who trained us,  they said the same thing about us, “You just can’t find good people today. They just aren’t like we were at their age.” So is the fire service really that bad now? I say no, we aren’t that bad but we could always improve what we are doing and I believe succession training is the key. Teach others from our mistakes and victories.

A successful leader must have a well defined vision of where the organization is going. Often times you can measure vision as it is in direct proportion to accomplishment. As we begin to develop the future generation of fire service personnel we must navigate that road with vision. Vision is like a navigational system guiding you precisely from point “A” to point “B”. With vision we must be focused on the mission as well. Like vision, the mission gives a successful leader a sense of direction and purpose. This same mission gives personnel and future leaders the same sense of direction and purpose.

As we navigate our pathways of development we must learn not to utilize a “shoot from the hip” philosophy. We must learn to set SMART Goals. SMART is an acronym standing for specific, measurable, achievable, realistic and time dimension. As we set goals we must set specific or well defined goals that can be measured. Measured is usually specific to statistics or set time tables. The realism is often the area leaders fail in. They either set the goals out of reach and they fail or set them too easy and never excel. Setting realistic goals means to set them where you have to stretch yourself but not fail in doing so. Without a time frame, the goal becomes merely a wish or dream.

As officers and leaders we are faced with developing the future leaders of the fire service. I often look around and see officers not setting a very good example in all aspects of the fire service. If you picture an individual you consider to be a great leader, like Dennis Compton, I can promise you will find one trait that they will exhibit…That is they will show integrity in all that they do! To have integrity you must have strong values like innovation, honesty, a positive attitude, team work, mercy and many more. But most of all you must take responsibility for your actions. I far too often see officer’s sell their subordinates down the road for their mistake.

Here is a responsibility check:

  • Do you get defensive when you are criticized?
  • Do you learn from your mistakes and start fresh?
  • Are you comfortable in admitting when you made a mistake?
  • Do you try to hide your weaknesses?
  • How do you feel when you make a mistake?
  • How does it feel when others know you made a mistake?

Depending on how you answer these questions will determine if you are willing to take responsibility for your own and others actions.

So we are at a point in the article where I ask myself: “Do I take you down the road to bashing you or do I take the high road? Well if I want to commit leadership suicide I begin blaming you. But I want to take the high road here. So what do we do to correct the old saying, “You just can’t find good people today. They just aren’t like we were at their age.” You begin by promoting education and innovation. The more training and education the next generation can receive the better they will be. The problem is some of us old guys are just not the most willing to give up that information. We are afraid that we may not be the leader anymore. I got news for everyone out there, sooner or later you won’t be the leader, and so does it really matter? Besides if we utilize the knowledge the younger generation has and add it to our already gained knowledge, I don’t think we will get over run before our time.

Allow for mistakes. This is a hard one. But look at it this way, when they make mistakes they have learned one more way that doesn’t work, they didn’t fail. If you allow for mistakes I will promise you they will soar on wings like eagles.

Be adaptable and proactive to change. A lot of the problem with the younger generation is not them it is us! Ouch that hurt didn’t it. That’s correct I just bashed us. We are so set in our ways that many of us can’t change or adapt to something new. I had a firefighter tell me that he had been on the job for 25 years and a few little changes had him so confused that he did know what to do. This is a prime example of the inability to be adaptable to change. These changes put this firefighter outside of their comfort zone and he was not willing to adapt. Change is inevitable. You better get ready because it is going to happen whether you are ready or not.

Listen to understand. As leaders we commit suicide by not actively listening. Wise people will listen and learn more. By not listening we are not truly communicating. So as a leader how many times have we not truly listened to our youth and we just blame it on their ethics. Maybe if we would slow up and open our ears we may hear what the true message is: “Help me and teach me in a way I can understand. Ouch, hit another nerve. That’s correct we have to adapt to their way of learning and educate them so we can create a bright future. The way we learned is not how they learn today. We didn’t wear breathing apparatus in the 70’s either, but does that make it correct today?

Link recognition and rewards to their performance. By making these visible we enhance their egos and everyone has an ego to some degree. I was taught that you need to clearly define the goals and expectations, make it sincere, meaningful and unique and  accept nothing less. As these goals and expectations are met recognize them and give a reward. Think about it, what motivates you?

Finally promote win-win thinking. This will set the stage for many things to come. So how many toes are hurting right now? Well I know one person who just got their toes stepped on…ME!

It is far too easy to fall into the old mind set and forget about being proactive, setting SMART goals or even giving the true effort to develop our future. As an officer and a leader we are charged with many duties, the failure to focus on our future is a critical failure that has catastrophic consequences. We must step up to the plate. As the leaders of the fire service, we must have to have the Guts to Do More. We must set a precedent for the future. We begin that precedent with the instructor in the mirror. We have an obligation of dedication and commitment to educating the future of the fire service.

What Defines you?

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What Defines You?

What Defines You?

It’s not the uniform, rank or helmet color that defines a person; it’s what you do that defines who you are.


We must have the fortitude and courage to be both safety conscious and measured in the performance of our sworn duties while maintaining the appropriate balance of risk and bravery. The demands and requirements of modern firefighting will continue to require the placement of personnel within situations and buildings that carry risk, uncertainty and inherent danger. How and what you do, accept or disregard reflects highly upon you.

What defines you; as a firefighter, an officer or commander? Where and how do you fit in?

Leadership and Management

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45104737Both leadership and management are important and have their place. it is important not to confuse the two as they are different. Leadership is the skill and an attitude that enables one to get others to accomplish the objectives or goals that have been established. Management is the ability or skill of controlling resources, activities or tasks during the accomplishment of a objectives or goals. It is important to realize that these two concepts work synergistically together and that one without the other is not going to be very effective. “leadership is doing the right things, management is doing things right”, according to Doctor Warren Bennis of the University of California.

We can break this down a little further for understanding. We manage resources but you must lead people. The application of leadership and management will vary based upon several components; the resources at hand, the people, the confidence and abilities of the fire officer. Each officer will develop their own style. It is important to have a harmoneous balance between management and leadership. This balance will be dictated by the objectives or goals to be acheived.

There are three basic supervision styles; Autocratic, Democratic, Laissez-Faire.
Autocratic – I Decide
Democratic – We decide
Laissez-Faire – You decide

Effective Company Officers must have a mastery of all three styles and learn through experience which is the best style for every situation. Remember this is a learning process to reach “mastery”. You will make mistakes along the way in choosing the right style for a given situation. That is normal and it becomes a great basis for future decision making. When you make a mistake in choosing a style of supervision it doesn’t hurt to be humble with your personnel and let them know you made a mistake and you recognize it. When they recognize your sincere efforts to improve your supervision, you will gain respect from them. Remember respect is best earned not demanded.

RACE: Responsibility, Accountability, Complacency, Expectations

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180px-ThinkingMan_RodinBy now many of you may have seen the reports making their way around the internet circuit relating to the regrettable circumstances in DeKalb County, Georgia.  If you haven’t caught up on the incident particulars then check out these links, HERE, HERE and HERE  for starters.

There are some poignant and significant issues that clearly come to light relating to the basic and fundamental premise of Company and Command Officer Responsibility, Accountability and Complacency. Three words that when aligned with an alarm response, based upon caller information, communications dispatch and organizational protocols and procedures; sends a deployment of fire resources to report of a dwelling fire with the expectation that you’ll perform your duties in a prescribed manner based upon your training, knowledge, skills and protocols.  In other words; “You’ve got a run” to a report of a possible structure fire. It’s 01:03 hours in the morning and you’re in the street running the call. The balance of the alarm dispatch arrives; only to find nothing apparent or evident.  How many times has this happened to you and your company? What have been the results, what could have been different?

Think about the numerous instances that you’ve takin’ in a dispatch for a reported condition that ultimately turns into something very predictable, routine- in the sense of frequency with similar outcomes. The repetitiveness and frequency of some alarms has a tendency to lessen an officer’s sensitivity to the circumstances, situational awareness and latent indicators that may be present, but may not be recognized or acted upon. If you’ve found yourself in this situation, then it’s time for a wake-up call. This type of performance is not only unacceptable, it borders on levels of dereliction and negligence.

As in the incident in DeKalb County, Georgia, fire officials launched an investigation into a house fire that occurred early Sunday morning, when firefighters responded twice to the same residence. The first time it was prematurely and ineffectively determined that there was nothing evident immediately following arrival and fire department services were not needed. The second alarm response five hours later resulted in a fully involved residential structure upon arrival, with a resulting occupant death.  It was the actions during the first response that have resulted in four fire department officers; an Officer in Charge, two Captains and a Battalion Chief being place on leave with pay. at the present time.  Here’s more from an article by Jaye Watson from WXIA-TV on the incident and investigation.   DeKalb County fire officials have released their preliminary findings and have issued a report that you can find HERE.  

A dispatch, and arrival; no evidence of fire, no walk-around, no 360, no investigation, no command implementation, no one getting out of their apparatus. Seven minutes elapsed following arrival and companies are returning; incident unfounded, services not required. More than five hours later at 6:40 a.m. neighbors called 911 to report a house engulfed in flames.  

Read it, understand what took place and see what you would have done. I began talking about the fundamental premise of Company and Command Officer Responsibility, Accountability and Complacency. After reading the report, think about these three functional areas of Responsibility, Accountability and Complacency. There certainly shouldn’t be a need for a long dissertation on the meaning and relationships of these words and their relationship to any Company or Command Officer. IF, you understand your job, your duties; responsibilities and accountability to your company, your organization and the citizens you protect, THEN Accountability is a natural extension of everything. Oh, one more thing, let’s add Expectations to the basic mix; fundamental towards carrying out our sworn duties.

So the next time you find yourself “racing” to a scene and “racing” through the motions for what apparently may be a nothing of a call, think about the resulting actions and affects of the DeKalb County call and think about RACE: Responsibility, Accountability, Complacency and Expectations.

Don’t forget your 360 degrees of separation and situational awareness. You’re an Officer; perform like one at each and every call with due diligence and conscientiousness.

True Passion

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True Passion   Good to Great…How many times have you heard that buzz phrase in the last three years. Maybe you never even gave it much thought till now. So let’s take this opportunity to dissect the concept. Good… If you would ask most any company officer or firefighter if they were a good company they would most likely reply yes. If we posed the same question only changing company to department the most common answer would be yes. In general conversation this same group would use the word good in describing most of their collegues. So why do they use good and not great? What does it take to go from Good to Great?

There are a lot of philosophies on what it takes to be great. Here is the only issue, once you set a goal to move you from good to great and it is achieved…are you great or is it the norm now. Basically you should be focused on continual improvement and never satisfied with “Status Quo”. There are many actions, achievements and items that may classify you as good to great, however, we should not forget that we are a service delivery organization and we are only as good / great as we are perceived by our customers. There is not many days that go by that I don’t hear a comment, read an article, get a phone call or email about what a brother or sister firefighter has done in this business. These range from certifications to speaking engagements to articles published. The list could go on and on. The ones that truly touch me are the ones where we the fire service provide what I will call “True Passion” for the business. Each day thousands of these incidents occur where “True Passion” is demonstrated by the fire service worldwide. I would like to take this opportunity to share one of these “True Passion” cases from my home department, High Point Fire Department. Here is the letter written by one of the crew members:

On December 14, 2009 Engine 9 was staffed with FEO Travis Thompson, FF Lamar Sullivan and myself (FF Derek Way). Captain Richard Trexler II was on vacation. On this date Engine 9 responded to a call on 604 Hickory Chapel Road for assistance needed by the police department. Upon arrival Engine 9 found a High Point Police officer at the front door stating that a lady needs help inside the residence. We found an 84 year old female laying face down on the floor beside her bed. The patient stated that she had fallen and had been on the floor for 3 days and that she needed help getting up. Engine 9 assisted the patient with getting up and helped her to a chair in her bedroom. The patient was alert / oriented and stated that she had fallen in the kitchen on Thursday, December 10, 2009, and had to crawl from the kitchen into her room. When the patient fell she was at the refrigerator and the door was left open, so all of the food had spoiled. This lady did not have anything to eat or drink for 3 days, was very weak and sore.

The patient stated that she did not have any food and that she would eat the next day when “Meals on Wheels” brought her something. When the patient said this Acting Captain Travis Thompson immediately asked FF Lamar Sullivan and myself if we minded giving our leftover dinner to this lady. We both agreed and thought it would be a great idea. By this time GCEMS was already on the scene, stated that the lady needed to eat and drink immediately. Acting Captain Travis Thompson told EMS that we had leftover food at the station and that we would like to get this food so that the lady would have food. We returned to the station, picked up the food and returned back the scene and gave it to the lady. By the look on the patient’s face I could tell that she was truly touched by having the food brought to her and was very thankful. I feel that by Acting Captain Travis Thompson offering food to this patient in need, he made the High Point Fire Department shine. This gesture not only touched the patient medically and physically, but personally touched her by knowing that FEO Travis Thompson truly cared about her wellbeing. I know some people are quick to write letters complaining about things but I thought that Acting Captain Travis Thompson’s actions were outstanding and thought that someone should know.

This is a prime example of Good to Great mentality. This is only one example of many that could be shared from fire departments across the world. Sadly the opposite outcome exists. There are companies who would have never put that personal touch into a call.

Captain Trexler:
It is good to see that your leadership carries on even when you are not present. You lead by example and try to do the right things. This attribute is tremendous in the fire service today as we don’t see that as much as we should. I am truly proud of your leadership and teachings to your crew as it shows as your the level of professionalism exemplifies that of a great company officer.

FEO Thompson:
As an acting officer your ability to step up an lead shows a promising future for you. Your ability to carry on the vision and mission set by HPFD and your Captain shows that your focus is on customer service and is sincerely from a caring heart. Your actions and thought process demonstrated the highest level of servantship…giving and caring for those in need

FF Way:
I ability to recognize what is excellent leadership is an outstanding trait. Your humbleness of recognizing a peer who has acted in excellence is one of a true servant and steward to mankind. This trait is the foundation of an excellent leader.

As a member and officer of the fire service for many years I am extremely proud of each and every firefighter and officer who have “True Passion” for your contributions truly make a difference everyday. Thanks for your tireless work and professionalism.
My questions to you:

  • Do you have the “Good to Great” mentality?
  • Do you have “True Passion”?
  • It takes both to be a good Company Officer!

 

The Many Roles of the Company Officer

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There is more to being a Company officer than managing emergencies. In fact most companies spend less than 10% of their time handling emergencies. When the company is in the fire station the officer is managing routine activities and managing a portion of the organization. At this level, company officers manage people, equipment and time.
With less than 10% of the time spent handling emergencies, this means that greater than 90% of the time is or should be spent on other department activities to include training for emergencies, personnel development, pre-planning for emergencies, public fire and safety education, fire code enforcement, physical conditioning and maintaining equipment / facilities. Regardless of what the activity may be the company officer is expected to lead the company through planning and managing of resources.
Ever really wondered what your role you played as a company officer? I can promise you the list is larger than you think…take a look!
• Coach
• Communicator
• Counselor
• Decision maker
• Evaluator
• Firefighter
• Innovator
• Instructor
• Leader
• Facilitator
• Manager
• Motivator
• Mediator
• Public Relations
• Role Model
• Safety Officer
• Student
• Supervisor
• Writer
• Mentor

So it is fair to say that when a firefighter accepts the role of Company Officer, They become responsible for not only themselves, but for others to include the public.Picture1

 

 

 

 

 

 

Photo taken and copyrighted by Fire Photographer Lisa Charpentier Leth-Nissen, NREMT-P

Reloaded

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1birdseyelgb“It’s no longer just brute force and sheer physical determination that define structural fire suppression operations. Aggressive firefighting must be redefined and aligned to the built environment and associated with goal oriented tactical operations that are defined by risk assessed and analyzed tasks that are executed under battle plans that promote the best in safety practices and survivability within known hostile structural fire environments, while maintaining the values and traditions that defines the fire service.”- Christopher Naum

How does this fit into your “culture, values and philosophy?”

Your Capabilities and Future Success

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JohnWooden_1061(1)“Success comes from knowing that you did your best to become the best that you are capable of becoming.”

John Wooden

John Wooden coached the basketball team at UCLA for 27 years. Under his leadership, the Bruins won 620 games and lost just 147. They won ten NCAA championships, and went undefeated through four different complete seasons — 1963-64, 1966-67, 1971-72, and 1972-73. Wooden’s Bruins established a still-standing record 88-game winning streak, before losing on 19 January 1974 at Notre Dame, 71-70.

Coach Wooden is renowned for the development of his Pyramid of Success. The principles and methodologies of the Pyramid of Success have direct relationships and applicability to the Fire Service in numerous areas.  His building blocks for success included:

  • Industriousness

  • Enthusiasm

  • Friendship

  • Loyalty

  • Cooperation

  • Self-control

  • Alertness

  • Initiative

  • Intentness

  • Condition

  • Skill

  • Team Spirit

  • Poise

  • Confidence

  • Competitive Greatness

ENTHUSIASM: Brushes Off Upon Those With Whom You Come In Contact. You Must Truly Enjoy What You Are Doing. Your Heart Must Be In Your Work.

INDUSTRIOUSNESS: There Is No Substitute For Work.  Worth While Things Come From Hard Work and Careful Planning.

FRIENDSHIP: Comes from Mutual Esteem, Respect, and Devotion; Like Marriage It Must Not Be Taken For Granted But Requires A Joint Effort

LOYALTY: To Yourself and To All Those Dependent upon You. Keep Your Self-Respect

COOPERATION: With All Levels of Your Co-Workers;  Listen If You Want To Be Heard.  Be Interested In Finding the Best Way. Not In Having Your Way.

SELF-CONTROL: Practice Self-discipline and  Keep Emotions Under Control. Keep Judgment And Common Sense.

ALERTNESS: Be Observing Constantly. Stay Open-Minded.  Be Eager To Learn And Improve. Be Quick to Spot a Weakness And Correct It or Use It.

INITIATIVE: Cultivate the Ability To Make Decisions And Think Alone. Desire to Excel.  Do Not Be Afraid Of Failure, But Learn From It.

INTENTNESS: Set A Realistic Goal.  Concentrate On Its Achievement By Resisting All Temptations And Being Determined And Persistent.

CONDITION: Mental – Moral – Physical Rest, Exercise, and Diet Must Be Considered. Moderation Must Be Practiced Eliminate Dissipation

SKILL: A Knowledge Of and The Ability to Properly And Quickly Execute The Fundamentals. Be Prepared. Cover Every Detail

TEAM SPIRIT: A Genuine Consideration for Others. An Eagerness to Sacrifice Personal Interest Or Glory For The Welfare of All.

POISE: Just Being Yourself; Being At Ease in Any Situation.

CONFIDENCE: Respect, Without Fear. Confident; Not Cocky. May Come From Being Prepared And Keeping All Things In Proper Perspective.

COMPETITIVE GREATNESS: “When The Going Gets Tough, The Tough Gets Going” Be At Your Best When Your Best Is Needed.  Enjoyment of Difficult Challenge

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You can download a copy of his Pyramid of Success directly from his site. Take the time to go to his site and learn more about this concept and how it can help you as a company officer achieve greater success in your pursuits and endeavors. John Wooden also developed what he called his mortar blocks that consisted of;

  • Ambition
  • Sincerity
  • Adaptability
  • Honesty
  • Resourcefulness
  • Reliability
  • Fight
  • Integrity
  • Patience
  • Faith

Take the time to look at the information available at a number of various web locations; HERE, HERE , HERE and HERE.

Two(2) Must have books for your professional Library by John Wooden include: Wooden On Leadership and John Wooden’s The Pyramid of Success

 As an aspiring, new or seasoned company officer, this is a must read and integration of these concepts, principles, values and philosophy into your work practice and way of life. More on Wooden and this Pyramid of Success in future postings.

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Vacant or Unoccupied: Tactical Risk and Safety

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1-13-2010 5-12-50 PMWe seem to do a lot of things at times out of common practice and repetition, you know; “We’ve always done it that way….” syndrome. There’s a resonating theme that is making its way around the fire service dealing with going to a defensive tactical posture at vacant or unoccupied structure fires.

This command posture leads to limiting interior operating engagement, while promoting a high degree of risk management.With that being said, there are also plenty of opinions on these types of policies as such, since this type of tactical effort may be contrary to the local “culture and traditions” of the responding agencies and may be a hard pill to swallow, since we’re in the job of “ fighting ALL fires..” Please refresh your memories on a past post on Tactical Entertainment HERE and HERE

Here are some basic definitions to keep us all on the same playing field;

Vacant; refers to a building that is not currently in use, but which could be used in the future. The term “vacant” could apply to a property that is for sale or rent, undergoing renovations, or empty of contents in the period between the departure of one tenant and the arrival of another tenant. A vacant building has inherent property value, even though it does not contain valuable contents or human occupants.

Unoccupied; generally refers to a building that is not occupied by any persons at the time an incident occurs. An unoccupied building could be used by a business that is temporarily closed (i.e. overnight or for a weekend). The term unoccupied could also apply to a building that is routinely or periodically occupied; however the occupants are not present at the time an incident occurs. A residential structure could be temporarily unoccupied because the residents are at work or on vacation. A building that is temporarily unoccupied has inherent property value as well as valuable contents.

The question today is this. As a responding company, you arrive at the scene of a vacant or unoccupied structure. The building’s construction features and systems have inherent risk associated with the occupancy, (as is the case with nearly all of our structures and occupancies).

Your company determines that you’re going to go defensive, even though you probably could make a reasonably safe entry and engage in interior structural fire suppression.

Would there be any repercussions in your station, battalion/district/community or organization if you took this tactic? What are YOUR personal thoughts on this form of risk management?

Some insights, HERE and HERE, HERE, HERE and HERE

BECOME SAFE

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1-5-2010 10-14-23 PMHow do you think these elements fit into the Big Picture during combat fire suppression operations at working structure fire?

What’s your experience gauge telling you as it related to these elements?

As a Company Officer it is imperative that you maintain a balanced operational safety perspective to ensure the safety and well being of your company and those personnel assigned under your oversight and management during incident operations.

You need to BECOME SAFE in the conduct of your operations during combat fire suppression missions.

 

 

  • Building

  • Evaluation

  • Construction/Occupancy

  • Operational Hazards

  • Manage-Time & Elements

  • Engagement

  • Situational Awareness

  • Assessment & Fluid Analysis

  • Fire Behavior & Effects

  • Evaluate & Execute

01.01.10 The First Day

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The Company Officer

The Company Officer

For many, the New Year has brought forth a new set of challenges as some of you transition from the firefighter rank to that of a Company Officer. To others, a promotion has added a bar; bugle or axe to your collar and with it increased duties and responsibilities. Along with the new title or transitioned title of Company Officer, came a new badge but chances are it come without operating instructions.

It is hoped that you achieved your new found rank and title under the right conditions of merit and worth based upon credentials, knowledge, experience, education, training, skills, leadership and preparation and that popularity alone didn’t drive your promotion, appointment of election. You worked hard, studied diligently and proved yourself under both combat fire suppression operations and within the station environment under non-emergency conditions.

Regardless of the traits or circumstance that manifested themselves and gave you your new title and badge; you are now a Company Officer, a first-line supervisor and someone your brother and sister firefighters, you company and your department will look to for leadership and actions. To many of you today; 01.01.10 is the first day, the first step in what may prove to be your most rewarding, memorable and gratifying period in your fire service career. Serving as a Company Officer carries tremendous responsibilities that at times may have life and death implications based upon your decisions, actions or directives.

Recognize that it isn’t about the number of bars or collar brass bugles you have on your collar, the color of your helmet, or the “title” you have.  What it is all about is being capable to do your job; competent and fully understanding, having the knowledge, skills and abilities to lead and operate in situations that demand the highest caliber of abilities in situations that may be very unforgiving based upon your errors, omissions or deficiencies. Take the time today to reflect on what has brought you here today and how prepared you are for the job ahead throughout the year before you. Identify and recognize your strengths and weakness, work hard to further enhance those strengths through training, experience and education and at the same time to overcome, reduce and eliminate those perceived or actual weaknesses and gaps.  

Above all maintain the right perspective and outlook; respect your firefighters, but be a supervisor and enforce those requirements everyone is held to; maintain the balance of risk management, measured undertaking s and aggressive tactical deployments- You are not Superman, Ironman or Batman; you are Human, and with that are vulnerable. Promote Safety through Leadership and have the Courage to be Safe. Be an Officer, act like an officer and understand your role; you have the ultimate job before you and there are many who now are looking to YOU for answers, direction, guidance and leadership. Welcome to one of the greatest jobs in the world and with it immense responsibility, obligation, duty and accountability: You can Do it!

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